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Smart CRM

  • Multiple Social Media Platform Integration

  • A centralized dashboard will display all customer queries, feedback, and reviews from various social media platforms in one place.
  • The social CRM system should seamlessly integrate with popular social media platforms like Facebook, Twitter, LinkedIn, and others.
  • This integration allows businesses to capture and consolidate customer feedback and reviews from diverse sources, providing a comprehensive view of customer sentiment.
  • Automated alerts and notifications should be set up to notify support teams about new customer queries, feedback, or reviews across various social media platforms.
Sentiment Analysis

Sentiment Analysis Benefits

Automated sentiment analysis helps in quickly identifying trends and sentiments expressed by customers across various channels.

Real-time sentiment

By monitoring sentiment in real-time, support teams can swiftly address concerns before they escalate, leading to improved customer satisfaction.

Sentiment Analysis Benefits

Automated sentiment analysis helps in quickly identifying trends and sentiments expressed by customers across various channels.

Real-Time Monitoring

Real-time Data

The system should ensure real-time synchronization of data from different social media platforms to provide up-to-date insights and enable immediate responses.

Instant Support

Real-time data sync enables support teams to stay informed about customer interactions as they happen and address issues promptly.

Support Evaluation

This real-time monitoring helps in evaluating the effectiveness of customer support efforts and making adjustments as needed to improve performance.

Easy Tracking
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Utilize features in the social CRM system to easily track and identify posts related to resolved queries or issues.

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Automated responses can help in acknowledging customer interactions promptly, providing initial support, and routing complex queries to the appropriate teams for resolution.

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Efficient post identification ensures that support teams can quickly locate relevant customer interactions for follow-up or further engagement

Reporting
  • Reports include customer satisfaction scores gathered from feedback surveys or interactions, offering valuable insights into customer sentiment and satisfaction levels.
  • By analyzing detailed reports, businesses can identify specific areas for improvement in customer support processes, agent training, or service offerings.
  • Reports analyze trends in customer feedback, highlighting recurring themes, common issues, and areas of improvement identified by customers.